McDonalds Survey: A customer satisfaction survey is an online tool that provides companies the opportunity to interact with their most loyal customers, creating an environment in which they can speak their minds freely, share their views both positive and negative. The Survey is created by the company and controlled by the management which oversees all the information.
The reason for this kind of surveys is due to the fact that customers feel like they cannot reach management through conventional means. For that reason, companies always encourage their most loyal customers to take the survey and express freely. The company then review their opinions once they have finished taking the survey.
The Customer Satisfaction Survey is an excellent tool for both the company and the customers. Through the survey, a company’s management can have a better understanding of what they are dealing with customer satisfaction-wise, they know exactly where they stand, what areas need to be improved, what services are exceeding and which ones are lacking, thus, helping management create successful marketing strategies targeting those needs and satisfying their customer’s needs.
A Customer Satisfaction Survey is an amazing business strategy that one way or another it has been used for a very long time by both Big and Small companies. One of those big companies is, of course, McDonald’s.
They have started a campaign known as the McDonald’s Customer Satisfaction Survey conducted by the Service Management over at McDonald’s headquarters. The Purpose of the survey is to help McDonald’s identify which of their areas have the potential to be much more and which ones are doing perfectly. The Survey also helps them identify unhappy customers and inquire into what their needs and concerns are. Whether the feedback is positive or negative, it will always be welcome, they value the customer’s opinion regarding their products and services.
A positive review is always going to be welcome and appreciated by the folks of McDonald’s, however, are the negative reviews that fuel their engines, those are the ones that encourage them to come up with successful marketing strategies that would satisfy their customers and improve their levels of Customer Satisfaction. Those negative reviews also allow the company to identify what services and/or products aren’t selling, so they can remove them or improve them in a way that would have more acceptance with its customers.
The main goal of the MC Donald’s Customer Satisfaction Survey is to collect all the feedback possible to come up with sound strategies that would raise the overall levels of customer satisfaction. Participating in the survey only requires a few minutes of your time and all the questions are based on your experience at any McDonald’s local around the World.
About McDonald’s Restaurant:
McDonald’s is the number one largest fast-food restaurant chain in the World. The first restaurant opened up in San Bernadino, California, United States, in 1940. The founders of the company are the McDonalds brothers Richard and Maurice. The company is headquartered in Oak Brook, Illinois, United States. McDonald’s is widely known for their amazing Hamburgers as well as their cheeseburgers, Chicken products, French fries, breakfast menu, soft beverages, milkshakes, wraps, and desserts. One of the results of previous Surveys conducted by McDonald’s was the realization of consumer’s tastes changing and unhealthy accusations, the Company then added salads, fish, smoothies, and fruits. The McDonald’s Menu for the United States is made out of 200 items.
Still riding the healthy train, the Company has spearheaded a campaign to remove the high-level fructose corn syrup as an ingredient for their hamburger buns, they have also remove the artificial preservatives from their chicken products using instead, pea starch, rice starch, and powdered lemon juice.
McDonald’s is present in over 120 Countries and territories all around the Globe and cater to over 68 million customers each day. There are 36.899 McDonald’s restaurants in the World, and they employed more than 375.000 people. The company owns 5.669 locals, while 31.230 are franchised locations. The McDonald’s Corporation revenues come directly from rent, royalties, and all fees paid by the Franchisees.
Completing the MC Donald’s Customer Satisfaction Survey isn’t a waste of your precious time, as a matter of fact, you have to see it as an investment, as your concerns regarding service and products offered at your nearest McDonald’s local can be improved to better suit you. McDonald’s is a restaurant chain that is always looking for innovative dishes to add to their menus as to keep their customer’s likes satisfied. The company also has a tendency of including regional flavors and dishes in their international locations.
Just remember that in order for McDonald’s to offer high-quality products and services, as well as improving the areas that need to improve, they need your feedback and the only way for them to get it, is if you take your time and complete their MC Donald’s Customer Satisfaction Survey.
MCDVoice Survey @ McDonalds www.mcdvoice.com
Before taking the survey there are a few things you need to have on hand to complete the process without a hitch. These things are:
– A computer, tablet, or smartphone to browse through the website.
– An internet connection.
– A basic knowledge of English or Spanish.
– A recent receipt from a purchase at any McDonald’s Restaurant.
Once you have everything on hand you just have to follow the instructions, which are:
– Head over to the official MC Donald’s Customer Satisfaction Survey website at MCDVoice.
– Choose your language.
– Enter the following information which you can find on your receipt: Store Number, KS number, Date, Time, Order, and amount spent.
– Make sure you answer all the questions based solely on your experiences visiting a McDonald’s restaurant.
– Be sure to answer all the questions honestly.
– Once you finished the Survey, you will receive a Validation Code as a reward, which you can then redeem at any McDonald’s.
– Write down the validation code on your receipt so you will be able to redeem it for whatever offer they have printed on your receipt.